We want you to feel confident and happy with your purchase from https://creativeeducationalaids.com . However, if you need to cancel your order, simply let us know within 24 hours of placing it by emailing us sales@creativeeducationalaids.com

Please note that orders cannot be cancelled after they have been dispatched.

Eligibility for Exchange or Return
Your purchase is eligible for exchange or return only under the following conditions:

• Incorrect Product Received: The product delivered does not match the item listed in your order confirmation email.
• Defective or Damaged Product: If the product has a manufacturing defect or is damaged, please photograph it immediately after opening the package and share the images with our team the same day of delivery.
• Important Note: Damage claims are only applicable to the inner product. Box damage alone will not qualify for replacement.

How to Request an Exchange or Return
If your purchase meets the return criteria:

1. Contact Us: Reach out to our customer care team within 7 days of delivery with the following details:
   • Order number
   • Delivery address
   • Reason for exchange/return
   • For defective or incorrect products, include images of the item

Email: esales@creativeeducationalaids.com
Phone: +919667586045

Customer Service Hours:

• Monday to Saturday: 10:30 AM – 6:00 PM (IST)

1. Product Condition: Ensure the returned product is unused, with original tags, manuals, and packaging intact.
2. Reverse Pick-up: A reverse pick-up will be scheduled within 1–2 business days for eligible locations.

• If reverse shipping is unavailable in your area, you are requested to ship the product yourself within 7 days of receiving it to the following address:

    E-27, Sector 3, Noida, Uttar Pradesh- 201301

India

1. Exclusions: Certain products may not qualify for return. This will be specified on the respective product page.
2. Damaged Packaging: If the package appears tampered with or damaged upon delivery, please refuse to accept it, return it to the delivery person, and immediately contact our team.

• Refunds will be issued for all eligible cancellations or returns, excluding shipping charges.
• For online payments, refunds will be credited to the original payment method.

• Here’s a friendlier version:
• Your Satisfaction Matters to Us!
  We truly value your trust and are committed to providing the best quality. If you have any questions or need assistance, don’t hesitate to reach out to our friendly team
• we’re always happy to help!

Happy Buying

Team@ Creative’s