We want you to feel confident and happy with your purchase from https://creativeeducationalaids.com . However, if you need to cancel your order, simply let us know within 24 hours of placing it by emailing us esales@creativeeducationalaids.com

Please note that orders cannot be cancelled after they have been dispatched.

Eligibility for Exchange or Return
Your purchase is eligible for exchange or return only under the following conditions:

• Incorrect Product Received: The product delivered does not match the item listed in your order confirmation email.
• Defective or Damaged Product: If the product has a manufacturing defect or is damaged, please photograph it immediately after opening the package and share the images with our team the same day of delivery.
• Important Note: Damage claims are only applicable to the inner product. Box damage alone will not qualify for replacement.

How to Request an Exchange or Return
If your purchase meets the return criteria:

1. Contact Us: Reach out to our customer care team within 7 days of delivery with the following details:
   • Order number
   • Delivery address
   • Reason for exchange/return
   • For defective or incorrect products, include images of the item

Email: esales@creativeeducationalaids.com
Phone: +919667586045

Customer Service Hours:

• Monday to Saturday: 10:30 AM – 6:00 PM (IST)

1. Product Condition: Ensure the returned product is unused, with original tags, manuals, and packaging intact.
2. Reverse Pick-up: A reverse pick-up will be scheduled within 1–2 business days for eligible locations.

• If reverse shipping is unavailable in your area, you are requested to ship the product yourself within 7 days of receiving it to the following address:

    E-27, Sector 3, Noida, Uttar Pradesh- 201301

India

1. Exclusions: Certain products may not qualify for return. This will be specified on the respective product page.
2. Damaged Packaging: If the package appears tampered with or damaged upon delivery, please refuse to accept it, return it to the delivery person, and immediately contact our team.

Refund Policy

Refund Processing Timeline

At Creative Educational Aids, we aim to ensure a smooth and timely refund process for our customers. Once a refund is initiated, please refer to the following timelines:

Refund Initiation:
We will process your refund within [48 hours] of receiving your request. Our team will initiate the refund as soon as possible.

Refund Completion:
Once the refund is processed on our end, the time it takes for the funds to appear in your account depends on the payment method used:

1. • Credit/Debit Cards: Refunds will be credited back to your card within 5 to 7 business days.
   • Net Banking: Refunds typically take 5 to 7  business days to reflect in your bank account.
   • UPI Payments: Refunds usually take  5 to 7  business days to process.
   • Weekends & Holidays:
     Please note that weekends and public holidays may impact the processing time. If your refund is not processed during business hours, it will be completed on the next available working day.     

2. If Your Refund Delays:
   If you haven’t received your refund within the expected time frame, please reach out to us at [esale@creativeeducationalaids.com] and we’ll investigate the issue.

• Refunds will be issued for all eligible cancellations or returns, excluding shipping charges.
• For online payments, refunds will be credited to the original payment method.

• • Here’s a friendlier version:

Your Satisfaction Matters to Us!
We truly value your trust and are committed to providing the best quality. If you have any questions or need assistance, don’t hesitate to reach out to our friendly team
we’re always happy to help!

 Happy Buying!